2025 RELIABLE NEW ADM-261 EXAM QUESTIONS HELP YOU PASS ADM-261 EASILY

2025 Reliable New ADM-261 Exam Questions Help You Pass ADM-261 Easily

2025 Reliable New ADM-261 Exam Questions Help You Pass ADM-261 Easily

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Tags: New ADM-261 Exam Questions, Reliable ADM-261 Test Tips, ADM-261 Test Dumps Demo, ADM-261 Visual Cert Exam, Reliable ADM-261 Test Forum

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The Salesforce ADM-261 exam comprises of 60 multiple-choice questions that need to be completed within 105 minutes. The passing score for the exam is 65%, and it is recommended that the candidate have at least six months of experience working with Service Cloud before taking the exam. ADM-261 Exam is available in English, Spanish, French, Portuguese, Japanese, and German.

>> New ADM-261 Exam Questions <<

Hot New ADM-261 Exam Questions | Amazing Pass Rate For ADM-261: Service Cloud Administration | Free PDF Reliable ADM-261 Test Tips

Nowadays, it is hard to find a desirable job. A lot of people are forced to live their jobs because of lack of skills. So you must learn something in order to be washed out by the technology. Then our ADM-261 study materials totally accord with your demands. With the latest information and knowledage in our ADM-261 Exam Braindumps, we help numerous of our customers get better job or career with their dreaming ADM-261 certification.

The ADM-261 Certification Exam consists of 60 multiple-choice questions, and candidates have 105 minutes to complete the exam. The passing score for the exam is 65%, and the exam fee is $200. Once candidates pass the certification exam, they will receive the Salesforce Certified Service Cloud Administrator credential, which is a valuable addition to their resume and can help them stand out from other professionals in the field.

Salesforce Service Cloud Administration Sample Questions (Q143-Q148):

NEW QUESTION # 143
A team of publishers has created and published articles in Salesforce knowledge. The manager of the help desk describe articles are useful to agents. Which reports can the help desk manager use to determine the qualityof the articles? Choose 2 answers

  • A. Report on the articles attached to cases
  • B. Report on agent feedback on articles
  • C. Report on agent ratings on articles
  • D. Report on the articles followed in Chatter

Answer: A,C


NEW QUESTION # 144
What is the primary function of a private branch exchange (PBX)?

  • A. To use speech recognition to direct calls
  • B. To report thecaller's background information
  • C. To mate calls to different agents
  • D. To receive multiple calls at one time

Answer: D


NEW QUESTION # 145
Universal Containers needs to improve Customer Satisfaction, Average Handle Time, and First Call Resolution KPI scores across their Customer Service, Technical Support, and Field Service Contact Centers.
Which two items should a Consultant consider to improve the KPI scores? Choose 2 answers

  • A. Service Console Profile Assignments
  • B. Data Categories and Article Types
  • C. Data Categoriesand Article Actions
  • D. Service Console Knowledge Components

Answer: B,D


NEW QUESTION # 146
Milestones can be added to which three Object types? Choose 3 answers

  • A. Entitlement
  • B. Account
  • C. Service
  • D. Work Order
  • E. Case

Answer: A,D,E


NEW QUESTION # 147
Universal Containers would like to implement Omni Channel within Service Cloud for their representatives.; What is the first step an Administrator is required to perform in order to configure Omni Channel?

  • A. Assign Users to the Omni Channel Feature License
  • B. Assign Users to Omni Channel permissions
  • C. Contact Salesforce to have Omni Channel enabled
  • D. Enable Omni Channel by clicking Settings in Setup

Answer: D


NEW QUESTION # 148
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